Smart Social Moderation

Go beyond limited moderation capabilities provided by social media

Using natural language processing and machine learning, Viafoura Smart automated algorithmic Moderation (SaaM) works 24/7 to detect and eliminate spam, foul-language, abuse, personal attacks, and other uncivil social media comments before they are seen by your audience.

SaaM for Social empowers newsrooms go beyond the limited moderation capabilities provided by Facebook, LinkedIn, and Twitter so you can manage your online communities with ease and in line with your community guidelines.

How it works

Automate Moderation

Automatically detects and hides negative and uncivil comments including personal attacks, political hostility, and vulgarity

Reduce Workload

Significantly reduces the volume of day-to-day human moderation actions necessary to manage your online community

Gets Smarter Over Time

Built-in machine learning algorithms means the system gets smarter over time and provides a consistent level of quality

Natural language processing and machine learning are game chargers for community moderation. → Read More

Uphold the 4 Cs of Smart Moderation

SaaM ensures your community guidelines are upheld to the utmost precision with the 4 Cs of Smart Moderation:

Consistency

SaaM’s algorithms automatically block unwanted comments more effectively and cost efficiently than human moderation

Context

There are millions of ways commenters can hide spam, abusive language and profanity. SaaM accurately uncovers unwanted content/language and blocks it

Civility

With automatic moderation around the clock, users can engage in ongoing civil interactions in real time without fear of online abuse or harassment

Cost

SaaM reduces the time and expense of human moderation, while supporting the growth of online engagement and the community

GROW A VIBRANT AND CIVIL COMMUNITY

Moderation is top of mind as media companies aim to drive engagement, manage their community, and create a positive user experience on-site and across social media. Up until recently, staying on top of comments and growing community engagement has proven to be a burden — but that doesn’t need to be the case with SaaM.

Grow your online audience by upholding your community guidelines.