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Moderation

Driving conversations in a safe, engaging environment that lives up to your brand standards

Moderation is the cornerstone of any commenting solution. Vibrant, civil conversations propel engagement of new visitors, build trust, and foster a community.

Viafoura’s moderation solutions ensure you can enforce civility across your community without driving up costs.

80% of users will disengage with your brand when they come across incivility.

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Let us do the work for you

Take a completely hands-off approach with moderation.

You can outsource 100% of your moderation (including Facebook and Instagram) to Viafoura and keep your community protected from spam, duplicate posts, harassment and verbal abuse.

Our intelligent auto moderation engine and specialized team of moderation specialists will work 24/7 to eliminate the spread of toxicity and enforce your specific community guidelines.

Automated Moderation is an essential part of all our engagement solutions

Not all auto moderation solutions are created equal.
Our advanced, semantic pattern-based detection system is able to understand every possible variation of words and sentence structures to accurately moderate up to 95% of all comments, posts, reviews and replies.

The intelligent auto moderation engine is not a one-size-fits-all black box. It is customized to your community guidelines and uses machine learning to continuously train the algorithm.

Reduce comment moderation costs by 90%

Your community, your rules

Content Posted
Viafoura AI
AI decides to reject or publish
Human Moderation (optional)

=

Greater
user experience

Increased
engagement

Immediate
response

24/7
coverage

Professional moderation team

Our automated moderation is backed by our in house professional human moderation team who act as an extension of your newsroom with direct lines of communication to your team.

Our Moderation Team

  • Acts as an extension of your newsroom with direct lines of communication to your staff
  • Viafoura employees, not outsourced like our competitors
  • Are local to the regions they are serving to better understand language nuance and context
  • Constantly trained on current news, slang, and sensitivities
  • Proactively enforce your rules as new terminology and patterns emerge
  • Constantly tune the algorithm to improve enforcement
  • Provide 24/7 oversight and rapid SLAs

Community Management & Moderation Console (CMMC)

It’s YOUR brand so we give you access to see what’s happening

  • Comment Moderation — Workspaces and Queues for custom workflows
  • User monitoring — By user ID or ID
  • Comment Search and Exports — By article, by user, by keyword
  • Customer complaint support
  • Community Management — Editor’s pick, trusted users, user ban
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Community Management & Moderation Console (CMMC)

It’s YOUR brand so we give you access to see what’s happening

Increased efficiency, accountability, and community management

With Viafoura’s moderation you can rest assured that your brand is safe and your community is a welcoming environment that values diverse opinions.

Viafoura’s moderation works with:

Conversations
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Community chat
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live blogs
Learn More

Ready to build an engaged, vibrant, and civil community?

Let's have a conversation
Contact us today by filling out the form below or giving us a call at
Become a Technology Partner
+1 800 711 4838
Ready to build a direct relationship your audience?
Contact an audience engagement specialist today
Contact us today by filling out the form below or giving us a call at
Become a Channel Partner
+1 800 711 4838
Ready to build a direct relationship your audience?
Contact an audience engagement specialist today
Contact an audience engagement specialist today by filling out the form below or giving us a call at
Get started with Live Blog
+1 800 711 4838
Ready to build a direct relationship your audience?
Contact an audience engagement specialist today
Contact an audience engagement specialist today by filling out the form below or giving us a call at
Get started with Community Chat
+1 800 711 4838
Ready to build a direct relationship your audience?
Contact an audience engagement specialist today
This package is only available to publishers with > 2 million monthly page views
Get started with Community Engagement
+1 800 711 4838
Ready to build a direct relationship your audience?
Contact an audience engagement specialist today
Contact an audience engagement specialist today by filling our the form below or giving us a call at
Get started with Conversations
+1 800 711 4838
Ready to build a direct relationship your audience?
Contact an audience engagement specialist today
Or give us a call at
1 800 711 4838
Contact an audience engagement specialist today by filling our the form below or giving us a call at
Get started with Viafoura
+1 800 711 4838
Ready to build a direct relationship your audience?
Contact an audience engagement specialist today
Or give us a call at
1 800 711 4838
Contact an audience engagement specialist today by filling our the form below or giving us a call at
Get started with Community Chat
+1 800 711 4838
Ready to build a direct relationship your audience?
Contact an audience engagement specialist today
Or give us a call at
1 800 711 4838
Contact an audience engagement specialist today by filling our the form below or giving us a call at
Get started with Viafoura Live Blogs
+1 800 711 4838
Ready to build a direct relationship your audience?
Contact an audience engagement specialist today
Or give us a call at
1 800 711 4838