You have a customized AI algorithm that has been finely tuned to meet your site’s brand needs and standards. Picture this as your first line of defense; 100% of comments posted will be run through your algorithm, as it assesses the nature of the comment against your community guidelines and spam detection settings. The AI will look to interpret any bots, banned words and malicious intent and personal attacks. From there, the algorithm will make one of three decisions regarding every comment:
Approved – The AI has deemed the comment as compliant against brand standards, and safe to post. This comment will appear immediately, enabling real time, in-the-moment conversations
Reject – The AI has detected spam, banned words or content that does not abide by brand standards. This comment will be hidden from all content on the site and will not need immediate human revision.
Defer – The comment does not contain banned words but there is intent or content that the AI is unsure about. This comment may or may not be posted publicly (defer to your admin to better understand how this was set up on the site) and will require human attention to review additional context and make a final call for the comment.