Are You Prepared for the End of Gigya Comments?

In case you haven’t heard yet, Gigya — an identity management software company acquired by SAP — is currently in the process of shutting down several of its engagement tools, including its commenting services.

Customers that rely on Gigya Comments to build an engaged community of loyal visitors now have until the end of January 31st, 2021 to transition away from Gigya’s social engagement tools.

The full list of tools and features that will be inaccessible come January 31st include: 

• Loyalty gamification add-ons
• Gigya Comments/Ratings and Reviews
• Signals, which tracks visitor behavioral data
• All engagement tools and features within this document

If you’re currently a customer at Gigya and are struggling to make sense of the upcoming changes, we’ve broken down the main takeaways based on Gigya’s announcement for you below.

Starting December 2020, Gigya Comments along with the other social tools mentioned above will begin to shut off, leaving customers without their engagement tools. 

To continue building highly engaged and loyal communities, organizations will need to move to a new community-building service provider. 

This means that existing Gigya customers hoping to keep their online social spaces active must begin preparing now for the migration. User data and comment history will need to be exported and backed up over the next few weeks while access to this information lasts.

All back-end access and support for Gigya Comments and other social engagement features will stop as of January 31st, 2020. Any user data, comment history and existing moderation information stored by Gigya must be manually extracted and saved by customers before that date.

Your user engagement data is full of precious, actionable information, so be sure to collect it while it’s still possible to do so.

You can access a complete checklist that will help prepare your organization for a smooth transition away from Gigya Comments here.

Although the loss of Gigya Comments may seem like a setback to your business, you can use this challenge as an opportunity to select a reliable audience engagement platform.

By continuing to invest in community engagement, you can elevate your visitor’s online experience, strengthen relationships with your users and increase the amount of time they spend on your website or app. 

That’s why it’s vital for you to choose the right engagement tool provider as you transition away from Gigya Comments. 

At Viafoura, customers can rely on our real-time conversations and discussion-based tools to collect first-party audience data, keep their brands safe and better build and monetize their communities. Our automatic moderation system also handles up to 95% of comments without human intervention and makes decisions according to your community guidelines — all to ensure that your online communities flourish.

Get in touch with us here to find out how Viafoura can help you transition away from Gigya with ease.