Moderation is the cornerstone of any commenting solution. Vibrant, civil conversations propel engagement of new visitors, build trust, and foster a community.
Viafoura’s moderation solutions ensure you can enforce civility across your community without driving up costs.
80% of users will disengage with your brand when they come across incivility.
Let us do the work for you
Take a completely hands-off approach with moderation.
You can outsource 100% of your moderation (including Facebook and Instagram) to Viafoura and keep your community protected from spam, duplicate posts, harassment and verbal abuse.
Our intelligent auto moderation engine and specialized team of moderation specialists will work 24/7 to eliminate the spread of toxicity and enforce your specific community guidelines.
Automated Moderation is an essential part of all our engagement solutions
Not all auto moderation solutions are created equal.
Our advanced, semantic pattern-based detection system is able to understand every possible variation of words and sentence structures to accurately moderate up to 95% of all comments, posts, reviews and replies.
The intelligent auto moderation engine is not a one-size-fits-all black box. It is customized to your community guidelines and uses machine learning to continuously train the algorithm.
Reduce comment moderation costs by 90%
Your community, your rules
Content Posted
Viafoura AI
AI decides to reject or publish
Human Moderation (optional)
=
Greater
user experience
Increased
engagement
Immediate
response
24/7
coverage
Professional moderation team
Our automated moderation is backed by our in house professional human moderation team who act as an extension of your newsroom with direct lines of communication to your team.
Our Moderation Team
- Acts as an extension of your newsroom with direct lines of communication to your staff
- Viafoura employees, not outsourced like our competitors
- Are local to the regions they are serving to better understand language nuance and context
- Constantly trained on current news, slang, and sensitivities
- Proactively enforce your rules as new terminology and patterns emerge
- Constantly tune the algorithm to improve enforcement
- Provide 24/7 oversight and rapid SLAs
- Comment Moderation — Workspaces and Queues for custom workflows
- User monitoring — By user ID or ID
- Comment Search and Exports — By article, by user, by keyword
- Customer complaint support
- Community Management — Editor’s pick, trusted users, user ban
Community Management & Moderation Console (CMMC)
It’s YOUR brand so we give you access to see what’s happening
Increased efficiency, accountability, and community management
With Viafoura’s moderation you can rest assured that your brand is safe and your community is a welcoming environment that values diverse opinions.
Viafoura’s moderation works with:
Conversations
Community chat
live blogs
