As Trust & Safety move to the forefront of legislative assemblies around the world [https://www.canada.ca/en/canadian-heritage/campaigns/harmful-online-content.html] [https://www.gov.uk/guidance/a-guide-to-the-online-safety-bill], creating an online community that is a safe space for all is more important than ever. And with nearly 70% of audiences spending more than 15% of their time on-site reading posts and comments, you want to ensure your […]
If your current digital experience platform (DXP) isn’t serving your community — or rather, is not enabling your organisation to serve, sustain, and expand your community — then it’s not worth your money. Furthermore, if you are fortunate enough to be host to a community, particularly one that enjoys engaging with and discovering the realm […]
Focused on bridging the gap between the intelligence community and the general public through short-form content, Atlas News covers everything from geo-politics to conflict. While Atlas News is a digital news site, Stanford Nix, COO explains that “our community is our business”. Their vibrant community is unbelievably active and loyal to their brand. “People use […]
There is a direct correlation between engagement and revenue – as a user becomes increasingly engaged in your content, they yield gradually more revenue to your business: More page views for advertising revenue More likely to create a free account, meaning you can charge more for targeted ad spots Higher propensity to subscribe in the future Potential […]
In its most simplest form, there are 2 steps to convert audiences into revenue: Engagement – unlocking the revenue potential of your audience Conversion – activating this potential to gradually increase revenue The question then turns to exactly how this can be achieved. For Mark Zohar, President and CEO at Viafoura, one of the most effective strategies […]
It’s an age-old problem for publishers. How do you get casual readers to become loyal subscribers? Let’s first consider how publications strayed from reader engagement to understand the answer to this question. Fastener interviewed Mark Zohar at Viafoura to learn more about the history of audience engagement in digital publishing. The Outsourcing Stop-gap Before the […]
There’s an old saying in marketing that “it costs more to attract a new customer than to retain an existing one.” Some studies have shown it can cost up to five times more to focus solely on customer acquisition at the disservice of customer retention. Publishers who focus solely on registration and pumping out as […]
This was originally posted on INMA. If your current Digital Experience Platform(DXP) isn’t serving your community, or rather, is not enabling your organization to serve, sustain, and expand your community, then it’s not worth your money. Furthermore, if you are fortunate enough to be host to a community, particularly one that enjoys engaging with and […]
Media companies, like all brands, are looking to build recognition and trust by publishing user-generated content. However, publishing this content isn’t risk-free: organizations need to ensure that users aren’t publishing offensive or threatening posts on their websites or apps. This is where content moderation comes into the picture. In today’s modern environment, organizations are doing […]
If nothing else, one positive element that emerged from the pandemic is a renewed focus on mental health and wellness. From one week to the next, people worldwide became shut-ins whether they wanted to or not. They were forced to sit at home and, after burning through all that Netflix had to offer, think. Think, […]
