Category: Customers

“We were looking for a commenting platform that would allow us to more efficiently moderate comments while also encouraging more and better comments from users,” says Paul Koenig, Chief Digital Editor at BDN. “We also wanted a platform that could integrate with our subscription users. Viafoura could do all of that while also growing our revenue.”

BDN launched with a strategic mix of Viafoura features  including Conversations, Community Chat, Engagement Starter, Auto Moderation, and analytics with a phased rollout designed to prioritize speed and impact.

Now, BDN subscribers can sign in with their existing account to comment and engage, no separate login needed. The newsroom also plans to highlight trending conversations to boost visibility and participation.

BDN anticipates Viafoura will help them save time on moderation, strengthen subscriber retention, and drive more revenue through increased engagement.

“BDN’s team is incredibly thoughtful and mission-driven,” says Mark Zohar, CEO of Viafoura. “They’re building a community experience that’s aligned with their values and focused on long-term sustainability. We’re proud to be their partner.”

As BDN continues to evolve, this next chapter will be defined by stronger subscriber relationships, smarter technology, and a thriving community of voices.

We’re excited to announce that NewsCenter1.tv, a leading source for local news and storytelling in Rapid City, South Dakota, is now live with Viafoura’s suite of community engagement tools. As part of the broader Forum Communications Network – home to more than 20 trusted news brands – this expansion marks another bold step in Forum’s mission to empower audience connection, loyalty, and growth through meaningful digital experiences.

The Tampa Bay Times, Florida’s most respected news organization and a 14-time Pulitzer Prize winner, has officially gone live with Viafoura’s industry-leading community engagement tools. As a national model for fearless investigative reporting and enterprise journalism, the Tampa Bay Times continues to set the standard for meaningful public service journalism. Now, with Viafoura, it’s doubling down on its mission to build stronger digital relationships with its community.

Mark Katches, Editor and Vice President at the Tampa Bay Times, shared that Viafoura was selected due to its strong reputation across the media landscape and its proven ability to drive meaningful user engagement.

We’re proud to announce the launch of Viafoura’s community engagement solutions on NewsPressNow.com, an exciting expansion under News-Press & Gazette Company (NPG). With deep roots in American journalism — dating back to 1845 with the St. Joseph Gazette — News-Press NOW continues its legacy of trusted local reporting by boldly stepping into the future of digital community building.

Viafoura’s full suite of tools including Conversations, Community Chat, Engagement Starter, and Full-Service Moderation is now live across NewsPressNow.com. This expansion empowers NPG’s digital team to boost registration, drive deeper community engagement, unlock new monetization opportunities, and meaningfully grow their first-party data strategy.

“News-Press NOW’s commitment to its audience is unmistakable, and we’re thrilled to support their mission with tools that elevate engagement, streamline moderation, and help build a more connected and loyal digital community.” says Dalia Vainer, Vice President of Customer Experience at Viafoura.

According to Michael Fabac, VP of Content and Station Promotion at NPG, the decision to partner with Viafoura was rooted in alignment, both in strategy and execution.

We are thrilled to announce that The Baltimore Banner has officially launched Viafoura’s suite of community engagement tools, bringing a transformative new experience to its loyal readers. With a rich history of delivering trusted, quality journalism that strengthens and unites the Baltimore community, The Baltimore Banner is now doubling down on its mission by fostering deeper, more meaningful interactions between its readers.

Eric Ulken, VP of Product at The Baltimore Banner, shares his excitement about the launch:

The Baltimore Banner’s commitment to enhancing local news aligns perfectly with Viafoura’s mission to create safe and secure digital communities. With the launch of Conversations, Live Blogs, Live Chat, AI Moderation, and Mobile SDK, The Baltimore Banner’s team now has the tools they need to offer exclusive, interactive experiences for subscribers while building stronger connections with their audience.

Dalia Vainer, Vice President of Customer Experience at Viafoura, adds:

 “The strategic alignment between The Baltimore Banner and Viafoura is rooted in our shared vision of empowering local journalism and building a loyal community. By leveraging our platform, The Baltimore Banner is set to deliver an exceptional digital experience, where meaningful conversations thrive and readers feel like they’re a part of something bigger. Together, we’re creating a space where the voices of Baltimore are heard and celebrated.”

This partnership is all about creating a safe, engaging space for community-driven discussions, offering exclusive perks for subscribers, and supporting the growth of The Baltimore Banner’s loyal readership. As The Baltimore Banner moves forward, the team will be closely monitoring key metrics, including: 

• Increased subscription conversions
• Higher engagement rates, and 
• Streamlined moderation efforts

The future of community at The Baltimore Banner looks bright, and we couldn’t be more excited to help fuel that growth. Stay tuned for more live blogs, interactive conversations, and deeper connections—all powered by Viafoura!

Authority Media’s Android Authority and SoundGuys are now powered by Viafoura’s community engagement tools, bringing real-time interaction, AI moderation, and personalized experiences to their audience. As a leader in tech reviews, Authority Media is committed to building deeper connections for its over 18 million monthly users while leveraging first-party data to refine content strategy and drive growth.

Viafoura’s suite—including Conversations, AI Moderation, Author & Topic Follows, and Custom Badges—is designed to drive tangible results. Authority Media anticipates:

• • Higher engagement: More user interactions and longer time on-site
  • Efficient moderation: AI-powered tools reducing manual effort
  • Deeper audience insights: Data-driven content strategy optimization
  • Growth in registrations & subscriptions

“We’re thrilled to partner with Authority Media as they double down on community engagement,” says Dalia Vainer, Vice President of Customer Experience at Viafoura. “With our tools, they can create a dynamic, interactive space where users feel heard, valued, and connected—while also unlocking the power of first-party data to drive strategic growth.”

As Authority Media continues to grow its community, Viafoura is proud to support their mission of fostering deeper connections and meaningful engagement with their audience. Here’s to the next chapter of building a vibrant, engaged tech community!

We are thrilled to announce that Viafoura’s full suite of community engagement tools has officially gone live across all of Planet Sport‘s digital properties! This is a massive milestone in our partnership with the UK’s largest independent sports media business, and we couldn’t be more excited about the impact our solutions will have on their thriving community of over 25 million monthly fans.

Planet Sport’s portfolio, which includes fan-favorite sites like Football365, TEAMtalk, PlanetF1.com and Planet Rugby, is now equipped with the full power of Viafoura’s tools: Conversations, Liveblog & Engagement Starter. These tools are designed to supercharge user engagement, streamline content interaction, and foster a more connected and dynamic sports fan community.

Mark Holmes, Head of Publishing at Planet Sport, highlighted how our solutions will transform Planet Sport’s digital experience:

Our collaboration with Planet Sport is not just about integrating technology; it’s about strategic alignment and shared vision. Dalia Vainer, Director of Customer Experience at Viafoura, expressed how this partnership exemplifies our mission to empower media companies to thrive in the digital age:

“Partnering with Planet Sport is a testament to our commitment to delivering cutting-edge solutions that align with our clients’ goals of growing community engagement and enhancing user experience. This collaboration is a perfect example of how strategic alignment can lead to powerful, impactful results. We’re excited to see how our tools will elevate Planet Sport’s community to new heights.”

As Mark Holmes mentioned, “the onboarding process was smooth and stress-free, with our team ensuring a seamless transition to Viafoura’s tools without negative user feedback—no small feat when implementing changes of this scale!”

Since launch we’ve seen an impressive increase in engagement and registrations with 16% more engagement actions and 3.18x more community attributed registrations versus the previous vendor. This is just the beginning of what promises to be an exciting journey together.

Welcome to the future of sports media engagement, Planet Sport! Let’s continue to build, engage, and grow—together.