Selecting the right content management system (CMS) for your business is vital to support your storytelling and community development initiatives. Having the right CMS influences the entire content strategy for a business, which is how to build a brand loyal community that supports revenue objectives.
According to the Content Marketing Institute Insights for 2022, only 26% of B2C marketers rate their content marketing efforts as very or extremely successful. That’s a big drop from 2021 when over one third rated their efforts as handily paying off.
What caused the massive dropoff? Marketers, and publishers, need to demonstrate ROI from posting content on their CMS platform, and many just don’t know how to do that.
Break down conversion rates into segmented touchpoints
One of the challenges in proving ROI on your CMS is that executives at the top of the business are most persuaded by revenue numbers. All they want to know is how much revenue did a story help generate.
It’s a necessary mindset for the sake of the business, but it’s a very hard metric to use when evaluating content marketing and publishing. While 61% of B2C publishers admit to measuring content marketing ROI, the savviest publishers measure the share of conversation attributed to particular stories.
They use metrics like website traffic, audience engagement, pages per viewing session, and paywall conversion rates to identify top performing posts. They’ll also monitor comments, discussions, and UGC content in threads or forums attached to published stories.
Content creators need to know why they’re writing a story
A great piece of content is educational, by nature. But it should also plant a subconscious seed in the mind of the reader for them to want more. The story should be so insightful and so thought provoking that readers feel an inherent need to get more information from your CMS.
Creating content that appeals to different segments of readers is the top creative challenge cited by 42% of all content creators. Audience data evaluates what readers think about existing content, providing a roadmap for what stories to focus on next. When you align creators with audience intent, you lay the foundation for a winning CMS content strategy.
First-party data is the best way to profile your readers
To get your creative team on the same page as your reading audience, they need to know what the audience cares about. This is how the power of first-party data can prove the ROI of your CMS content strategy.
First-party data is how you profile your audience and learn to understand what matters most to them. Aligning creators and the goal of the user experience is how to build a loyal network of highly engaged readers and subscribers. In fact, highly engaged subscribers have a 50% retention rate by the second month of the subscription. That means half of your subscriber base is brand loyal by month two, provided you speak the right language to them.
Use the right audience insights platform to profile readers
When you have the right data, your entire creative team is aligned on how to connect with the audience. This means that new content will support that ubiquitously important “share of conversation” in a positive manner by boosting traffic, pageviews, time on site and, most importantly, paywall conversions.
Audience insights tools like Viafoura help your publication make strategic decisions with content. You’ll be able to track audience engagement and plug those analytics directly into your CMS console. By creating a central pillar of truth, you can acquire the first-party data necessary to convert more readers into subscribers, and identify new ways to boost revenue for the business.
Embrace the art of data visualization for simplified analysis
Data visualization describes how companies use charts and graphs to visualize information. In 2017, the global data visualization market was valued at over $4.5 billion dollars. By 2023, it’s forecast to exceed $7.7 billion.
When people think of data visualization, the first thing that comes to mind is publishing a chart of insights to make it easy for the reading audience to understand. In this case, apply those same data visualization concepts to your internal content creation team.
In order to get your creators to think like your reading audience, make it easy for them to understand the data points. Using audience insight tools like Viafoura, centralize your findings within the existing analytics of your CMS. From here, you can produce graphs that track the flow of traffic growth, engagement rates, and paywall conversions for your creators to visually digest.
Turned internally, data visualization is a great way to educate your internal team on what content is deemed most valuable by the reading audience. Once you profile the big winners in your content library, your entire team knows what to double down on to support the revenue strategy for the business. With your entire team on the same page, you have the winning formula to prove ROI from your CMS content strategy!